How We Work

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Communication is our mantra. Positive engagement through openness and trust, ultimately leads to the best outcomes for the child. We ask, listen and watch. And we bring people along with us. 

We do not judge. It is our role to guide and support whether this happens in the school, at home, at Biala or at some other safe place of interaction.

The children we support have specific individual needs which often impact on families. In creating a team around the child, we are also supporting the families and helping to reduce their anxieties and the potential impact.

Open communication needs to occur across the family: The child, parents, siblings, grandparents and beyond. Open communication enables us to identify individual and family circumstances and work proactively for everyone’s benefit.